Contact Centre Team Leader

Contact Centre Team Leader

£22,000 p/a

York

 

Fun, Vibrant Culture - Beer Fridays – Off site Management Meetings – 28 days holiday – 37.5 hour working week

 

TRC Group have the pleasure of working on behalf of our client to appoint their next Team Leader.

This position is available due to company growth and a restructure. The successful candidate will have at least 2 years’ experience in a similar role and a proven track record in successfully managing a team.

 

The Role

  • Overseeing a team of 6 Advisors and assisting them with the organisation and prioritisation of daily tasks
  • Coaching, developing, and conducting 121s on a weekly basis and documenting it appropriately
  • Monitor time management within the team and conduct disciplinaries where necessary
  • Weekly reporting into the General Manager on team performance
  • Monitor quality of work that is been carried out and ensure the team are working with high attention to detail at all times
  • Prepare information for regular audits

** FULL JOB SPEC AVAILABLE TO SUCESSFUL CANDIDATES UPON TELEPHONE SCREENING**

 

The Candidate

  • You MUST have a minimum of 2 years’ experience as a Team Manager in an office environment
  • Number-orientated with strong maths skills and well developed business senses
  • Excellent communication skills
  • Proven ability to lead and develop a team, strong focus on learning and development
  • High attention to detail
  • Candidates must be commutable to York

 

On offer to the successful candidate is an attractive career and benefits, giving you the ability to work with a dynamic, fast-growing company where the career opportunities are exciting.

 

For more information on this and many more Business Support roles throughout the UK, then please contact Sophie Ripton on sophie.ripton@therecruitmentcrowd.com and send your CV via this advertisement.

Salary

£22,000 £22,000 p/a


Location

York


Employment type

Permanent


Consultant Information

crowd

Sophie Ripton

(0113) 457 3760

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