Business Support Administrator
Business Support Administrator
£18,000 - £19,000
Manchester
Job Type: Permanent
Hours: Full time - 40 hour week
Hours: Full time - 40 hour week
TRC Group are currently recruiting on behalf of one of our fantastic, ever growing clients based in Manchester, looking for a Business Support Administrator to join their team.
The Role:
- Quote chasing
- Processing orders accurately onto in house system with zero error tolerance
- Taking credit card payments for orders when required
- Managing incoming and outgoing calls to high quality business standards
- Working with own initiative to fully utilise available data to answer queries and resolve issues
- Dealing with customer enquiries on products, pricing, delivery schedules and more
- Multi-tasking, managing numerous time critical workloads
- Using the CRM system
- Delivering own daily caseloads
- Customer complaint handling
- Providing correct and appropriate customer outcomes
- Working collaboratively with multiple departments to achieve acceptable customer outcomes
- Scanning and indexing documents on the management system
- Support for various business reports
- Managing the Online ordering bank in accordance with company process
- Stock de and re allocation where necessary
- Back order and supplier update, customer communication
- Other general administration duties as and when required (Business Support Reporting)
The Successful Candidate will:
- Confident telephone manner
- Excellent communicator
- Eye for detail
- A good telephone manner
- Keen to learn about business
- Previous experience of working in an administrative role
- Minimum of 5 GCSEs C or above including Maths and English
- Proficient in MS Office (particularly Excel and Word)
- Experience of using Access Supply Chain
- Knowledge of the KBB industry
- Experience of using a CRM system
Benefits
- Competitive salary
- Clean modern, specious and well-appointed offices
- Fresh Fruit provided to support healthy eating
- Free filtered water
- Two communal staff break areas.
- Staff discount available on business products
- Social events
- Wellness plan available to employees after 2 years’ service
- Extra day annual leave from your 5th year
- 23 days annual leave plus standard bank holidays
- Staff saving scheme
- Long service bonuses
- Relaxed dress code
- Subsided gym membership
- Cycle to work scheme (twice per year)
- Reduced cost Costco membership
- Death-in-service
- Flu-jab (once per year)
For more info or to apply, please get in touch with Rebecca on 0113 457 3760 // rebecca@therecruitmentcrowd.com
Salary
£18,000 to £19,000
Location
Manchester
Employment type
Permanent
Consultant Information
