Patient Development Specialist

Full time: 37.5 hour week, Monday - Friday, 10 am - 6 pm

Salary: £19,425.00 /year

Location: Loudwater, High Wycombe

 

Summary of the role:

  • You will be working for a large medical client, a Home Delivery Service for stoma & continence products.
  • You will be responsible for delivering excellent customer service to all patients.
  • Ensure that you are proactive in your approach to your work and patients.
  • You will manage your own database of patients and will be required to call each of your patients on a regular basis.
  • You will be targeted on your inbound & outbound call activity and these calls are to ensure patients have enough supplies and are happy with our service offering.
  • Responding to all queries efficiently, effectively and within the department’s service level commitment.
  • Providing patients with product information so they can make an informed choice.
  • Whilst speaking to our patients you will use your skills to introduce new products and identify business opportunities to convert into sales which will be targeted.
  • You will be responsible for regularly cleansing your database and you will also be expected to carry out general administration duties associated with your role on a daily basis.
  • Ideally, you will have a proven track record in a proactive sales environment together with excellent communication skills and a high level of flexibility.
  • You should be influential and persuasive with an analytical and enquiring mind.
  • You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.
  • You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.

 

Responsibilities:

  • Provide a first-class service to ensure patients remain on our service
  • Complaint management
  • Action new patient intro calls in line with the procedure to ensure they fully understand the service provided
  • Call patients on a regular basis
  • Actively promote our products and service always whilst maintaining service levels
  • Identify patient advocates – products & services
  • Work closely with the patients HCP to ensure everyone is kept up to date
  • Take an active part in all departmental meetings.
  • Action all reports within the time scale set
  • Cover for other team members if required
  • Cleanse database regularly
  • Perform any other tasks reasonably requested by the Company as required
  • Work to targets set by your line manager

 

The Ideal Candidate:

  • Proven telephone based Customer Service background
  • Experience of up-selling and cross-selling/conversion of product use
  • Target driven Proven excellent Database Management Skills
  •  Empathy towards patients with complex medical conditions
  • An analytical and enquiring mind
  • Proven experience of managing high call volumes
  • Possess an influential and persuasive skillset
  • Excellent telephone manner
  • Excellent communication, oral and written, skills
  • Able to work under pressure

 

If you are interested in this position contact Rebecca on 0113 457 3760 / rebecca@therecruitmentcrowd.com

Salary

£19,425


Location

Loudwater, High Wycombe


Employment type

Permanent


Consultant Information

crowd

Rebecca Sims-Walton

(0113) 457 3760

Apply Now

Sign up to job alerts