Area Manager Homecare

Area Manager Homecare – London

£55,000 plus £4,800 car allowance

Plus, up to £12,000 annual bonus

TRC have joined forces with a highly reputable, national private homecare provider. We are searching for an experienced multi-site manager with the ability to crunch numbers alongside maintaining high quality care and CQC outcomes.

The responsibility would be overseeing 9 branches, circa 3000 hours of private care across London.  All branches are rated good currently by the CQC.


The Role: (brief overview)

With the RCD create a Vision which is based on the strategic plan for each branch which ensures there is a growth, development and quality driven culture across the area

Oversee the smooth, efficient and profitable day to day management of all branches and provide leadership, guidance and direction to Branch Managers and Branch staff.

Identify any areas of opportunity to improve the development and profitability of the branches

Open new HVS branches in line with business roll out plan

To support the Branch Managers in maximising the profitable growth of their branch by producing a challenging and realistic budget that improves the growth and contribution of every branch whilst tackling quickly any areas of underperformance

Lead by example and be instrumental in creating excellent working relationships, ensuring that a professional manner is maintained at all time with members of the team, company, clients etc

Provide the RCD with regular performance of the branches to include steps taken to improve any areas of underperformance, areas of opportunity along with an update on the progress being made with key projects

Carry out regular monthly 1:1 meetings and appraisals with all direct reports to ensure that they receive regular updates on their performance and progress they are making with agreed objectives

Ensure there is a clear development and succession plan in place for all direct reports to help improve their performance and maximise their potential.

Ensure that everyone has the opportunity to receive training and development in line with the HH training plan

Manage, report and monitor any areas of underperformance within the branches and ensure that plans are put in place to improve in line with budget expectations. Report progress being made with the agreed action plan to the RCD

Prepare and provide all information for the business plans for any proposed new branches for RCD approval

Ensure branches consistently meet or exceed customer expectations and service standards and using data available monitor conversion rates and customer satisfaction and hold branches managers accountable for measurable results achieved

Ensure branch managers are developing their teams to meet customer care demand and are monitoring carer rotas to ensure care calls are being met

Monitor performance across the branches to ensure 100% compliance is achieved


Essential Criteria:

Must have experience of multi-site homecare/social care services

Full UK driving license

Level 5 in Health and Social Care

Ideally have been previously registered with the CQC

Please apply and one of our team will be in touch.

    Please upload your CV

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