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Contact Centre Market Research Interviewer

Contact Centre Market Research Interviewer
FULLY REMOTE WORK FROM HOME

Pay Rate/Salary: £9.90ph basic with OTE of £20,500 pro rata
Working Hours: 35 hours p/w – 09:00-17:00 – Monday to Friday with some flexibility

The Company

Our Client is one of the UK’s largest independent research and analytics agencies, with over 30 years’ experience! Their methods expertise, sophisticated analytics and impactful insight empowers clients to make evidence-based decisions that change behaviour among customers, stakeholders and wider society.

The Role

To conduct professional Market Research interviews with respondents over the phone to the highest quality standards and to agreed daily targets.

  • Contact businesses and residential contacts to collect information on their views and opinions on a specific subject.
  • Conduct professional interviews with respondents over the phone to the highest quality standards and to agreed Key performance indicators (KPIs).
  • To conduct all interviews in accordance with the Market Research Society (MRS) code of conduct.
  • Supply any project related feedback and observations to team manager/research.
  • Deal with any problems/complaints that arise in a professional and sensitive manner

The Candidate

Previous 1 year continuous employment within an outbound Market Research, Sales or Customer service contact centre role

  • Good literacy and numeracy skills
  • Computer literate and familiar with the capabilities and operation of their own or company provided hardware (laptop, PC etc)
  • Excellent timekeeping and attendance
  • A proven track record of achieving targets

Desirable but not Essential

  • Previously worked as a market research CATI interviewer
  • Experience of B2B or high-profile interactions with key individuals

For more information, please contact Adam Dennis at TRC GROUP and send your CV via this advertisement!

    Please upload your CV

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