X

Facilities Helpdesk Coordinator

The Company

Our client is a UK Property Management company offering affordable housing to private residents and NHS medical staff across the country. We are looking for a Facilities Helpdesk Coordinator who will report to the Facilities Helpdesk Manager, working directly with our Operations team to ensure the smooth running of the maintenance helpdesk.

The Role

  • Coordinate help desk traffic, acting as the first point of contact for all tenant maintenance queries via phone, email, and the resident portals
  • Facilitate the end-to-end process of all maintenance queries, from ticket received to job completion and close on the company’s CAFM platform in line with company service level agreements
  • Using the maintenance PSL, identify and assign appropriate contractors and external vendors to maintenance jobs, while continuously monitoring their performance and quality of service
  • Maintain administration systems to record maintenance operations including contractors used, additional works, performance monitoring and complaints log
  • Build strong working relationships with external maintenance vendors/contractors
  • Ensure invoices are processed efficiently in accordance with workflows

**FULL JOB DESCRIPTION AVAILABLE TO CANDIDATES UPON SUCCESSFUL TELEPHONE SCREENING**

The Candidate

  • Previous administration and customer service experience, ideally coordinating company processes from end to end
  • Knowledge of the resident lifecycle and recurring queries and issues that may arise is desirable
  • Confident using in-house systems and data entry
  • Exceptional customer service and communication skills (written and verbal) and genuinely wants to create and deliver a great resident experience
  • Ability to effectively manage time and workload, successfully multitask and meet deadlines
  • A confident self-starter, ability to work alone and within a team
  • You must live within a commutable distance of Manchester

On offer to the successful candidate is an attractive basic salary and benefits, giving you the ability to work with a dynamic, fast-growing company where the career opportunities are inexhaustible.

For more information on this role, then please contact Kate Shorthouse at TRC Group along with your CV via this advertisement.

    Please upload your CV

    TRC is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:

    In order to provide you the content requested, we need to store and process your personal data. If you consent to us storing your personal data for this purpose, please tick the checkbox below.

    You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.