General Manager / Property Manager

The Company:


Our client is a UK Property Management company offering affordable housing to private residents and NHS medical staff across the country. We are looking for a General Manager to look after a portfolio of properties across the Midlands (Derby, Leek, Walsall).


The Role:


  • Manage the day-to-day operations of your portfolio, establishing an effective process and plan to manage multiple sites
  • Collaborate with Resident Experience and Sales and Marketing teams on driving occupancy levels, using effective sales methods, striving to meet and exceed agreed performance targets
  • Being an expert on location and your portfolio, continually explore new ways to deliver a great resident experience in person
  • Conduct property viewings, continually promoting our brand and product, effectively closing on sales leads
  • Be present on-site daily to enable frequent touchpoints with residents and maintain effective communication channels
  • Conduct regular and ad hoc building inspections, highlighting works to be carried out to facilities and maintenance colleagues, identifying and preventing health and safety risks
  • Maintain and build relationships with contractors and suppliers, ensuring the completion of works and satisfaction levels of residents remain high
  • Connect residents (prospect and existing) to relevant team members to ensure a smooth process in sales completion, onboarding and resident support, without residents losing their connection to you
  • Budget management for your portfolio, e.g. signing off on building expenditure
  • Support the Head of Operations with company-wide projects and objectives, providing cover where needed




The Candidate:


  • Previous experience in a similar role within residential lettings is essential
  • Strong lettings and block management knowledge, with previous HMO management experience a distinct advantage
  • General building health and safety knowledge is required
  • Passionate about customer service, and genuinely wants to deliver an exceptional resident experience
  • Ability to work towards targets with demonstrable evidence in driving occupancy levels and retaining residents
  • Excellent IT skills, confidence using multiple in-house systems. Experience in property in-house systems such as Yardi is desirable
  • Residential lettings and Property Management qualifications are desirable
  • Passionate about your role and industry, and regularly keeps up to date with market knowledge and insights, and changes to lettings legislation
  • You must have access to your own car and be willing to travel across the Midlands – Derby, Leek, Cannock, Walsall


On offer to the successful candidate is an attractive basic salary and benefits, giving you the ability to work with a dynamic, fast-growing company where the career opportunities are inexhaustible.


For more information on this role, then please contact Kate Shorthouse at TRC Group along with your CV via this advertisement.

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