Home Assembly Driver
Responsible For: Company Vehicle and equipment on board of the vehicle.
Responsible To: Logistics Manager
Responsible for the delivery of an exceptional delivery service, to ensure that the customer is happy with their new product before leaving the customer’s house. This will be achieved by providing excellent customer service and a thorough demonstration of the customers’ items so that they are confident with using their products.
Main Duties & Responsibilities
Ensure that items are correctly loaded onto the company vehicle the day before, making sure that everything has been allocated to the correct customer by looking through the delivery paperwork provided.
Maintaining the cleanliness of the company vehicle inside and out, we will provide cleaning materials so that this can be achieved. If the materials are running out then this will need to be communicated to the logistics office to order more.
Ensure the correct items are delivered to the correct customer and that the installation and demonstration of the items are to the highest standard to leave the customer satisfied with the overall service provided by yourself.
Logging all working times correctly every day, which will then be uploaded onto our HR system to provide you with the correct overtime for the month if applicable.
Participate in effective communication to ensure colleagues are kept up to date with any issues that may arise on the road, so we can learn from the experience and make the customers personal experience the best it can be.
Attend any training courses that are booked for you, including but not limited to the Braintree learning system.
Ensure that paperwork is correctly uploaded when completing deliveries, including photos of the items and serial numbers of the products.
Follow all processes outlined in the Health & Safety Policy ensuring the health and safety of self, customers and colleagues
Responsible for the upkeep of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 to ensure data security is maintained.