Internal Account Support Manager
Internal Account Support Manager
Principal Purpose
To assist the National Account Manager in delivery of sales targets related to set customers by ensuring that they know and understand the customer’s account and manage product life cycle in the business from concept to exit. Analysis and report to the Account Managers on customers sales, ordering and promotion plans, creating monthly overviews and suggestions to increase future business. Provide feedback and reporting on sales out vs forecast to support business process and product availability, checking customer stock levels, and highlighting to the customer missed purchase opportunities to add further value to the customer requirements.
Principal Elements
- Execute customer wishes in a timely manner to ensure best performance.
- Maintaining and monitor the client portfolio alongside the National Account Manager through the range maps, account portfolio and company systems
- Oversee and monitor the implementation of client orders to ensure that all key timescales are met.
- Assist the National Account manager with regular market overviews where required and support in preparation for customer update meetings.
- Oversee the implementation of administrative requirements related to client orders.
- Support of the National Account Manager in providing relevant sales presentations and information.
- Internal ownership with all relevant colleagues to organise the implementation of customer requirements related to New Product Development, Order Progressing, Order book management, promotions and Marketing support where required.
- Completion of all customer required documentation in line with new product development and be the customer contact from product introduction to first order and 3-month sales analysis including technical and quality updates as required from customer.
- Customer Sales analysis and reporting including Sales vs Forecast Accuracy Analysis, Promotion success Analysis and On Time Delivery Monitoring
- Ownership of customer specific sample requests on an ad-hoc basis and alongside new product launches
- Ensure that Gold Standard Content is live with the customer for all new product launches, working with Marketing to make sure this is implemented in line with the products launch to market. Update the customer with any further amendments as required.
- Mapping the display network in the customer to identify opportunity for improved share of space
- Conduct product training sessions as required to customers on new products and colleague introductions on customers own range on key selling aspects of the range
- Escalation point for quality issues prior to final escalation
- Attend client meetings where required.
Key Attributes
- To be the voice of the customer to the rest of the business, ensuring that the customer is the key focus and taking responsibility for the up to date communication
- Be able to manage workloads and time to deliver projects to customers and business expectation
- Ability to perform analysis and provide summarised conclusions and explanations, presenting solid and sound facts to support new suggestions and opportunities
- Always provide a professional approach with the customer when representing the business
- Ability to present knowledge and data to customers
Essential Knowledge and Experience
(Knowledge and experience needed for satisfactory performance of the job)
- Highly Experienced in Microsoft Office in particular Excel
- Some Account Management or Supplier Management Experience
- Have knowledge of Data Analysis and presenting findings to customers and internal stakeholders
- Presentation Skills to internal and external customers