Senior Customer Services Representative
TRC Northeast has recently partnered with a very well-known manufacturing client in the Birtley / Washington area and are looking for a Senior Customer Services Representative for a Fixed Term / Maternity cover until Feb 2023 with the possibility to extend.
Main duties and responsibilities:
- Mentor new and current employees in the Customer Service Team.
- Deputise for the Customer Service Supervisor & Inside Sales Manager when they are out of the business.
- Pro-actively respond to customer queries e.g., order status, order amendments, thereby ensuring a high level of customer service.
- Monitor customer accounts and/or order status on a regular basis, resolving problems with potential customer impact e.g., credit blocks, delivery issues.
- Control the delivery process, preparing associated documentation for goods dispatch, booking transportation and agreed lead times.
- Prioritise and process customer orders.
- Investigate and resolve customer complaints and resolve complaints quickly and patiently.
- Maintain thorough and accurate customer service records.
- Keep confidential records and financial information private and secure.
- Work as part of the sales team to drive positive Company sales results.
- Check product availability for customer requirements
- Communicate with customers about their orders, including any delays or changes in delivery.
Ideally candidates can demonstrate the following skills and experiences:
Skills
- Excellent communication skills, both written and verbal.
- Friendly & patient.
- Excellent team player, but with the ability to work on own initiative.
- Flexible and service-minded approach towards internal and external customers
- Knowledge of common Microsoft programs and ability to quickly learn to master in house order processing system.
- High degree of work responsibility and autonomy to get things done.
- Excellent organisational skills and ability to prioritise and adapt to change.
- Self-driven, motivated, flexible and enthusiastic.
- Fluency in English and Spanish both written and spoken desirable.
- Able to work in a busy environment,
- Excellent attention to detail.
- Critical thinker (identify, analyse and solve problems systematically).
- Excellent listening skills.
Experience
- Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.
- Minimum 2 years’ experience in a customer service role
- Experience in a service-related role and environment.
- Experience in logistics and export documentation will be useful.
- Experience in letter of credits will be useful.
For Information call Jonathan now on 01915436209 or apply now for a confidential chat.