Service Desk Manager 

Service Desk Manager 

IT Managed Services 


£45,000 – £55,000 + Excellent Benefits  

We are currently working with a successful IT Managed Service Provider, looking to expand their team. 

They are currently looking to recruit an experienced Service Desk Manager. 

Responsible for the day to day management of a team of 10 Service Desk Engineers from 1st to 3rd line, the role offers the opportunity to join a high growth business that has doubled in size in terms of both turnover and headcount in the last 12 months, looking to continue to scale rapidly. 

What you need: 

  • A “customer first” mentality 
  • A proven track record gained in a similar Service Desk Manager role in an MSP environment. 
  • Experience of high volume service desk environments. 
  • Solid knowledge of Office 365, AD, Windows, Networking, Virtualisation (VMWare, Hyper-V etc) and backup (Veeam), Firewall, Cloud (Azure/AWS) etc. 
  • A passion for professional development with exposure to devising and implementing structured development plans inclusive of championing IT sector accreditation paths. 


What you’ll get: 

  • Healthcare and Wellbeing Scheme. 
  • Pension Scheme (additional employer contribution). 
  • 25 days holiday + your Birthday off. 
  • Death in Service benefit. 
  • Free parking. 
  • Funded training & accreditations. 
  • Great culture including regular social events. 


If you would be interested in hearing more about this vacancy, please send your CV via this advertisement to Yuseff Haghighi at The Recruitment Crowd. 

If you’re looking for a new role, apply today! You can also view all of our live vacancies on our new recruitment app! Search ‘The Recruitment Crowd’ in the App Store or Play Store! 

    Please upload your CV

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