Service Manager

TRC Group have recently partnered with a leading manufacturer and are looking for someone who can manage and co-ordinate a team for the role of a Service Manager based in Northallerton, DL6!
Shift Pattern:
Monday to Friday (7am to 4:30pm)
45 hours per week
The Role:
  • Perform product installations, commissioning, servicing and repairs at customers locations in a professional manner.
  • Provide technical and engineering support to customers and Client both on-site and remotely via telephone and/or email communication to address enquiries and resolve issues in a timely manner.
  • Coach, develop, manage and build knowledge of the service team to provide optimum customer services and support.
  • Ensure all work and time is recorded appropriately on the required documentation and through the required systems.
  • Manage and co-ordinate service team activities and workloads supporting the Customer Service Technicians with resource identification and planning.
  • Manage, execute and control resource requirements including recruitment, appraisals, development and disciplinary activities to unsure the correct levels are available with the required skills sets to meet the needs of the business.
  • Develop, manage, execute and control short and long-term service strategy, objectives and KPI’s.
  • Develop, manage, execute and control service documentation ensuring it is available, adhered to and completed correctly by the service team.
  • Agree, manage and control service budget and spend limits, taking appropriate action on adverse variances.
  • Adhere to general housekeeping and 5S rules ensuring the team always maintain a clean, tidy and organized working environment.
  • Attend functional and business meetings as required and support other departments in order to meet Company objectives.
  • Ensure company policies and procedures are followed by the team members.
  • 2-3 years’ experience of working as a Field Service Manager in an industrial product manufacturing and supply environment.
  • Proven management experience, supporting individual, team and organisational change, keeping the organisations vision, mission and values at the forefront of decision-making and action, willing to collaborate with others.
  • Ability to establish strong working relationships and engagement with a wide variety of internal and external stakeholders and customers.
  • Ability to work under pressure, within tight deadlines, with flexible approach to working hours and a motivated team player.
  • Process driven, detailed and solutions orientated, with experience of working in a formal, continuous improvement culture
  • Strong effective decision making, organisational and time management skills and with a wide range of negotiating and influencing skills
  • Excellent logical reasoning, root cause analysis, deductive problem-solving and analytical abilities.
  • Good communication & IT skills
  • Full, clean UK driving license
If you are interested in this role just apply directly with your CV or contact Beckie on 0113 457 3760 for more information!

    Please upload your CV

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