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Tenancy Coordinator

The Recruitment Crowd have a partnered with a well established company, currently recruiting for a Tenancy Coordinator based in the Manchester area.
The Role:

  • Coordinate and action the resident experience support desk, responding to resident queries efficiently, ensuring the highest standard of customer service at all times
  • Problem solve areas of resident concern, acting as a resident expert, providing guidance and support throughout the resident lifecycle
  • Connect residents to relevant team members, escalating complex issues and highlighting risks
  • Collaborate with General Managers to ensure a smooth transition throughout the resident lifecycle
  • Proactively build on your local market and industry knowledge, finding new ways to increase resident satisfaction and retention levels
  • Effective data entry, keeping the internal property management system up to date
  • Continually develop and maintain your knowledge on site locations and sites to advise residents on the local surrounding areas
  • Provide support to the Resident Experience Manager in collating reports and general administration
  • Contribute to the ongoing development and improvement of company policies and procedures
  • Support the Resident Experience Manager with company-wide projects, and providing team cover when required.

 The Ideal Candidate:

  • Experience in a customer service role within residential lettings is beneficial
  • Knowledge of general resident queries and building management
  • Confident IT skills with previous experience using multiple systems at any one time
  • Passionate about customer service and genuinely wants to deliver an exceptional resident experience
  • Exceptional communication skills (written and verbal)
  • Ability to build rapport with others easily and form strong working relationships
  • Excellent organisation skills
  • Motivated, proactive, and ability to work towards targets
  • You must live within a commutable distance of Manchester

If you are interested in the position please do not hesitate to contact Chelsea on 07561443573 for more information!

    Please upload your CV

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